Creating Advantage

Our qualified/experienced Server Support Team, with their excellent communication skills and quick issue resolution capabilities, ensure that you have a distinct advantage over your competitors.

Round the clock support

Since we are available 24/7, you can choose the timeslots that our staff members need to work for. We provide service for the following time slabs : - 8 hours, 12 hours, 16 hours and 24 hours a day. (Any time you need, you can count on us)

Quick Response Time

For every ticket that we receive, an initial response is provided within 30 minutes. We commit ourselves to resolve 90% of the issues within 6 hours.

Qualified Expert Support

When you partner with ServerBees, you can be sure to get access to the best breed of support engineers. All of our support team members are well trained and highly qualified with MCSE/RHCE/CCNA/CCNP.

Highly transparent Procedures

All services are documented, contracts are well maintained, organised and clear. We leave no space for ambiguity.

Total Control

You remain in control of the team at all levels of support, even though we take care of the day-to-day management part.

24/7 Shared Support Plan

Per Ticket Hosting Support Plan Per Server Support plan

We provide end-user support for web hosting companies. We work in cohesion with our clients’ team to improve customer service and reduce overheads and cost of ownership.

Our team of technical support experts currently specializes in:

  • Windows : Server 2000, Server 2003, Server 2008 etc
  • Linux : RHEL, CentOS, Fedora, RedHat, Debian, FreeBSD etc
  • Control Panels : cPanel, Plesk, Helm, Hsphere, Ensim etc

Our support solutions are customized as per client requirements and are available 24 hours per day, 7 days per week. We continuously train our support experts in latest technologies to cut short issue resolution time and to add value to your customer service quality. Some of the features of our 24/7 support services are given below:

  • Round the clock support
  • Support shared by a team in each shift
  • Complaints are handled via email (Ticketing system) and online chat
  • Operates in three shifts to cover the 24 hours
  • Support team members possess excellent communication skills
  • Clients can get in touch with their assigned team through email and IM
  • Technicians are familiar with most of the popular ticketing systems like Kayako, PerlDesk, Cerberus, RT, etc.
  • Team members have good working knowledge with cPanel/WHM, Ensim, Plesk, Hsphere, Helm, Direct Admin, Webmin, etc.
  • Supports different Linux flavors and various Windows versions

We also provide custom plans to help our customer achieve maximum value from their investment.

Helpdesk Support Plan

Please Contact Us for a quote.

Overview Infrastructure Team