Our qualified/experienced Server Support Team, with their excellent communication skills and quick issue resolution capabilities, ensure that you have a distinct advantage over your competitors.
Since we are available 24/7, you can choose the timeslots that our staff members need to work for. We provide service for the following time slabs : - 8 hours, 12 hours, 16 hours and 24 hours a day. (Any time you need, you can count on us)
For every ticket that we receive, an initial response is provided within 30 minutes. We commit ourselves to resolve 90% of the issues within 6 hours.
When you partner with ServerBees, you can be sure to get access to the best breed of support engineers. All of our support team members are well trained and highly qualified with MCSE/RHCE/CCNA/CCNP.
All services are documented, contracts are well maintained, organised and clear. We leave no space for ambiguity.
You remain in control of the team at all levels of support, even though we take care of the day-to-day management part.
Per Server Support Plan
ServerBees provides 24/7 server support at very affordable rates and high quality. Through this plan we solve any number of tickets and this allows your customers to avail the support facility at any time. The rates are transparent under the Per Server plan and there are no hidden costs. You would just need to pay a flat fee per server to receive support for unlimited customer issues 24 hours a day.
Server Plan Process
Under this plan clients are required to provide us with the necessary details and access to the servers. You just need to pay a flat fee per server for unlimited tickets.
The plan is currently offered at a fixed price per server that contains a certain number of domains. Please Contact Us for a quote mentioning your exact support requirements.
Serverbees Server Support Benefits
- Flat rate per server, full transparency
- Unlimited and unhindered help desk support or email support
- 30 minute response time and under 6 hours problem resolution guarantee
- Basic server monitoring
- Interaction with datacenter or on-site staff, as and when required to ensure maximum productivity
Please Contact Us for a quote.
Company Overview
ServerBees is a division of BlueLabs Technology Solutions, a technology driven IT services provider with excellent track record in achieving customer satisfaction.
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Why Outsource?
Are shrinking budgets, expensive workforce and never ending demands of customers driving your performance stats haywire?
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Why Serverbees?
Outsourcing is somewhat inevitable these days. The only concern for the companies is to identify the correct outsourcing partner.
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