Our qualified/experienced Server Support Team, with their excellent communication skills and quick issue resolution capabilities, ensure that you have a distinct advantage over your competitors.
Since we are available 24/7, you can choose the timeslots that our staff members need to work for. We provide service for the following time slabs : - 8 hours, 12 hours, 16 hours and 24 hours a day. (Any time you need, you can count on us)
For every ticket that we receive, an initial response is provided within 30 minutes. We commit ourselves to resolve 90% of the issues within 6 hours.
When you partner with ServerBees, you can be sure to get access to the best breed of support engineers. All of our support team members are well trained and highly qualified with MCSE/RHCE/CCNA/CCNP.
All services are documented, contracts are well maintained, organised and clear. We leave no space for ambiguity.
You remain in control of the team at all levels of support, even though we take care of the day-to-day management part.
Server Administrator Plan
We provide dedicated server administrators to clients who need a number of domains and servers to be catered to.
All of our support team members are well trained and highly qualified, most of them are with RHCE/MCSE/CCNA/CCNP with very good level of experience. Plan Features
Simply select the level of support you require along with the number of engineers during an 8 hour slot.
Some of the basic features of our Dedicated Server administrator Plan are given below:
- Same technician daily
- Service provided on a monthly basis
- Support provided for 8 hours a day, 5 days in a week
- Staff members possess strong technical and communication skills
- Technicians can be reached via email and IM
- Staff to be rotated through three shifts (06-14hrs, 14-22hrs, 22-06hrs IST)
Tasks covered :
- Attending to various server problems
- Troubleshooting issues and providing support for the end clients
- Carrying out security audits and server hardening
- Installing and configuring software
- Advanced system administration and so on
Please Contact Us for a quote. Under this plan, staff members are rotated through three shift timings and support is provided for 5 days a week. If weekend support or fixed timings (without any shift changes) is required, then please let us know.
Company Overview
ServerBees is a division of BlueLabs Technology Solutions, a technology driven IT services provider with excellent track record in achieving customer satisfaction.
Learn More
Why Outsource?
Are shrinking budgets, expensive workforce and never ending demands of customers driving your performance stats haywire?
Learn More
Why Serverbees?
Outsourcing is somewhat inevitable these days. The only concern for the companies is to identify the correct outsourcing partner.
Learn More