Our qualified/experienced Server Support Team, with their excellent communication skills and quick issue resolution capabilities, ensure that you have a distinct advantage over your competitors.
Since we are available 24/7, you can choose the timeslots that our staff members need to work for. We provide service for the following time slabs : - 8 hours, 12 hours, 16 hours and 24 hours a day. (Any time you need, you can count on us)
For every ticket that we receive, an initial response is provided within 30 minutes. We commit ourselves to resolve 90% of the issues within 6 hours.
When you partner with ServerBees, you can be sure to get access to the best breed of support engineers. All of our support team members are well trained and highly qualified with MCSE/RHCE/CCNA/CCNP.
All services are documented, contracts are well maintained, organised and clear. We leave no space for ambiguity.
You remain in control of the team at all levels of support, even though we take care of the day-to-day management part.
Good Night Server Support Plans
The night support plans are designed for small/midsized webhosting companies. This plan is a shared support plan where our support engineers take over the client’s night shift timings. Our shared technical support engineer works on shared projects simultaneously during his shift. While your in-house support engineers’ retire from work for the day, our Support staff can take over the web hosting support on their behalf. The clients will have the option to select time slabs – 5, 8 and 12 hrs (or even 16 hours). The 8 hrs plan will cover the whole night and the 12 hr plan will cover one shift and half of the next shift. All the plans include guaranteed ticket response time of 1hour and a resolution time of 6 hours.
- Shared Support Plan 1: By selecting Support plan 1, you get access to our shared support engineer via live chat or helpdesk ticket system for 8 hours a day, 7 days a week in the following time zones:
06hrs IST - 22hrs IST .
- Shared Support Plan 2: By selecting Support plan 1, you get access to our shared support engineer via live chat or ticket helpdesk system for 12 hours a day, 7 days a week in the following time zones:
06hrs IST - 22hrs IST
- Shared Support Plan 3: By selecting Support plan 1, you get access to our shared support engineer via live chat or ticket helpdesk system for 16 hours a day, 7 days a week in the following time zones:
06.00hrs IST - 22.00hrs IST
Please Contact Us for a quote.
Company Overview
ServerBees is a division of BlueLabs Technology Solutions, a technology driven IT services provider with excellent track record in achieving customer satisfaction.
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Why Outsource?
Are shrinking budgets, expensive workforce and never ending demands of customers driving your performance stats haywire?
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Why Serverbees?
Outsourcing is somewhat inevitable these days. The only concern for the companies is to identify the correct outsourcing partner.
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