Our qualified/experienced Server Support Team, with their excellent communication skills and quick issue resolution capabilities, ensure that you have a distinct advantage over your competitors.
Since we are available 24/7, you can choose the timeslots that our staff members need to work for. We provide service for the following time slabs : - 8 hours, 12 hours, 16 hours and 24 hours a day. (Any time you need, you can count on us)
For every ticket that we receive, an initial response is provided within 30 minutes. We commit ourselves to resolve 90% of the issues within 6 hours.
When you partner with ServerBees, you can be sure to get access to the best breed of support engineers. All of our support team members are well trained and highly qualified with MCSE/RHCE/CCNA/CCNP.
All services are documented, contracts are well maintained, organised and clear. We leave no space for ambiguity.
You remain in control of the team at all levels of support, even though we take care of the day-to-day management part.
Facilities and Infrastructure
With rapidly rising operational costs coupled with heavy hardware requirements, maintaining a support infrastructure is often more expensive than hiring external administrators. We are located in one of India’s largest IT parks which offers excellent connectivity and world class infrastructure facilities.
Technical Support Facilities & Infrastructure :
- High Bandwidth Internet Connectivity (Dedicated lines)
- Multiple Backbone Links
- Data protection through Firewall, Active-Directory group policies and selective network access
- Client-specific secure VPN connections where access to their infrastructure requires such a setup
- Development workstations of Pentium IV class and above with minimum 2 GB RAM
- Fast Ethernet switch-based network as well as a secured Wi-Fi network
- High-end servers from reputed vendors
- Highly secured software based PFSense Firewall
- CISCO1811-K9 Series Router
- State-of-the-art EPABX system
- Adequate Data Backup with Data Storage Systems (NAS), automated backup procedures, Dedicated Backup Server with RAID
- Structured cabling and Patch panel implement for high speed data and network access.
- Multiple Fallback Links (Wi-Max, Frame Relay Services)
- Multiple Time Zone Support
- Electronic Project Updates and Status Reports
- Latest Tele / Video Conferencing Equipment
- Fire Prevention and Protection Measures
- Round the clock security
- Round the clock power supply with backup UPS and Generators
- Staff facilities at our center include recreational activities, canteen, meeting, conference and training areas
Please Contact Us for a quote.
Company Overview
ServerBees is a division of BlueLabs Technology Solutions, a technology driven IT services provider with excellent track record in achieving customer satisfaction.
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Why Outsource?
Are shrinking budgets, expensive workforce and never ending demands of customers driving your performance stats haywire?
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Why Serverbees?
Outsourcing is somewhat inevitable these days. The only concern for the companies is to identify the correct outsourcing partner.
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