Our qualified/experienced Server Support Team, with their excellent communication skills and quick issue resolution capabilities, ensure that you have a distinct advantage over your competitors.
Since we are available 24/7, you can choose the timeslots that our staff members need to work for. We provide service for the following time slabs : - 8 hours, 12 hours, 16 hours and 24 hours a day. (Any time you need, you can count on us)
For every ticket that we receive, an initial response is provided within 30 minutes. We commit ourselves to resolve 90% of the issues within 6 hours.
When you partner with ServerBees, you can be sure to get access to the best breed of support engineers. All of our support team members are well trained and highly qualified with MCSE/RHCE/CCNA/CCNP.
All services are documented, contracts are well maintained, organised and clear. We leave no space for ambiguity.
You remain in control of the team at all levels of support, even though we take care of the day-to-day management part.
ServerBees Support Team
As with every successful venture our main strength lies in our team. Needless to say, we are very choosy when it comes to selecting staff and we hire only the best. We focus on bringing on board staff who are not only capable and well qualified but are excellent team players as well.
We understand that there is no room for compromise when it comes to your business and when you partner with ServerBees you can be sure that your customers are getting service from the experts.
At ServerBees we have a customer first attitude, because happy customers mean more business. Each and every person at ServerBees keeps this fact closely in mind. We provide excellent training to all our support team members so that they have good understanding of client requirements.
Members of the support team have to interact with different people facing various problems and the selection processes that we follow at ServerBees are based on these criteria. We only employ Software and Electronics engineering graduates. Through our experience in this sector we have been able to imbibe the nuances of successful Customer Service. This understanding help us serve our customers in the most people oriented and professional ways possible.
Typical qualification and experience of a support engineer include one and/or two of the following:
- Microsoft Certifications (MCSE/MCSA)
- Redhat Certifications
- CISCO Certifications
Our support team members are thorough professionals with excellent domain knowledge and a knack to identify and resolve problems to give customers accurate and timely replies. Our Web hosting Support Specialists have several years of experience and have often served in similar profiles before they started working for us, so they have a firsthand experience in the customer's viewpoint.
Please Contact Us for a quote.
Company Overview
ServerBees is a division of BlueLabs Technology Solutions, a technology driven IT services provider with excellent track record in achieving customer satisfaction.
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Why Outsource?
Are shrinking budgets, expensive workforce and never ending demands of customers driving your performance stats haywire?
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Why Serverbees?
Outsourcing is somewhat inevitable these days. The only concern for the companies is to identify the correct outsourcing partner.
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