ServerBees Benefits

Outsourcing is somewhat inevitable nowadays. The only concern for the companies is to identify the correct outsourcing partner. It is on this aspect that ServerBees scores over its competitors. We are offering feature rich plans that are suitable for all types of companies aiming to outsource their technical support activities. The plans are cost effective as well and so even start-up companies can find it affordable.

As with every successful venture our main strength lies in our team. Needless to say, we are very choosy when it comes to selecting staff and we hire the best only. We focus on bringing on board staff who are not only capable and well qualified but are excellent team players as well. We understand that there is no room for compromise when it comes to your business and when you partner with ServerBees you can be sure that your customers are getting service from the experts.

When you partner with ServerBees, you can be sure to get access to the best breed of support engineers. All of our support team members are well trained and highly qualified with MCSE/RHCE/CCNA/CCNP. Our qualified/experienced technicians, with their excellent communication skills and quick issue resolution capabilities, ensure that you have a distinct advantage over your competitors. For every ticket that we receive, an initial response is provided within 30 minutes. We commit ourselves to resolve 90% of the issues within 6 hours.

Since we are available 24/7, you can choose the timeslots that our staff members need to work for. We provide service for the following time slabs : - 8 hours, 12 hours, 16 hours and 24 hours a day. (Any time you need, you can count on us). And we remain anonymous to the end clients and work just like your in-house staff members. You remain in control of the team at all levels of support, even though we take care of the day-to-day management part.

We are located in one of India’s largest IT parks which offers excellent connectivity and world class infrastructure facilities. We use multiple high bandwidth dedicated lines for internet connectivity and for round the clock power supply we make use of efficient UPS and generators.

We are keen that transparency should be maintained at every level. Having this in mind, we make sure all services are documented, contracts are well maintained, organised and clear. We leave no space for ambiguity.

Main features of our support services are :

• Pay for what you need: Customized Server Support Plan to reduce cost
  
• Quick and Safe: Advanced Server Monitoring and quick Response time
  
• Virtual Team: You communicate with the same engineers through Dedicated support model
  
• Flexibility: A myriad of support plans to choose from, plans that suit your budget
  
  Please Contact Us for a quote.